Refund policy

Return & Refund Policy – Vialora

At Vialora, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return:

The item must be unused, unopened, and in its original packaging

The product must be in the same condition that you received it

Proof of purchase (order number or receipt) is required

Due to hygiene and safety reasons, opened or used skincare products cannot be returned.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery

Include clear photos of the product and packaging

We will gladly offer a replacement or full refund at no extra cost.

Refunds

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund

If approved, your refund will be processed back to your original payment method within 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us with your order details.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items